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applicants
Customer Service Support Representative
at Watercooler in Mountain View, CA
Customer Support Specialist
Watercooler is looking for a Customer Support Specialist to work across our portfolio of popular and profitable social games. We are a rapidly growing consumer internet business with millions of users already. The Customer Support Specialist will play a key role in building and strengthening our relationships with our users.
Responsibilities
- Moderating our live chat channel
- Monitoring forum posts by users and responding to topics as needed
- Responding to support e-mails
- Reporting bugs and other gameplay issues to the development team
- Understanding our products at an advanced level
- May be required to perform additional tasks, such as gameplay testing
Required Skills
- Accurate typing speed of at least 50 words per minute
- Excellent communication skills, both written and verbal
- Able to multi-task and remain focused
- Internet savvy and able to utilize various software applications
- Experience working in a team environment
- High school diploma or equivalent
- Positive professional attitude
Benefits
- Competitive salary and solid benefits
- Challenging and Fun work environment
- Equity
Watercooler is committed to hiring the best talent to build and support our games. If you are interested in joining the team and helping us grow, please send a copy of your resume to jobs [at] watercooler-inc.com with "Customer Support Specialist" in the subject line of the email.
Watercooler is looking for a Customer Support Specialist to work across our portfolio of popular and profitable social games. We are a rapidly growing consumer internet business with millions of users already. The Customer Support Specialist will play a key role in building and strengthening our relationships with our users.
Responsibilities
- Moderating our live chat channel
- Monitoring forum posts by users and responding to topics as needed
- Responding to support e-mails
- Reporting bugs and other gameplay issues to the development team
- Understanding our products at an advanced level
- May be required to perform additional tasks, such as gameplay testing
Required Skills
- Accurate typing speed of at least 50 words per minute
- Excellent communication skills, both written and verbal
- Able to multi-task and remain focused
- Internet savvy and able to utilize various software applications
- Experience working in a team environment
- High school diploma or equivalent
- Positive professional attitude
Benefits
- Competitive salary and solid benefits
- Challenging and Fun work environment
- Equity
Watercooler is committed to hiring the best talent to build and support our games. If you are interested in joining the team and helping us grow, please send a copy of your resume to jobs [at] watercooler-inc.com with "Customer Support Specialist" in the subject line of the email.
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Producer at Watercooler in Mountain View, CA
01-12-2010
Published at 01-12-2010
Viewed: 69 times
Viewed: 69 times
